Orders & Payments

My payment was declined or checkout did not finish

Troubleshoot a declined card, interrupted checkout, or missing confirmation.

  • Confirm the card number, expiration date, security code, billing address, and available funds.
  • Allow pop-ups and redirects for Stripe checkout.
  • Try a private browser window or another supported browser.
  • Contact the card issuer if it declines the transaction.

Do not repeatedly submit checkout if a charge appears pending. Check your bank and email first, then contact Support with the product and checkout email.

Still need help?

Visit the Help Center or sign in to contact member support.